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# What are the events / triggers?

# ${color}[#6964e0](Events / triggers list)

Here is the list of the Trigger in Zapier:

1. ${color}[#ffb300](**New order:**)
* New order for any product.
* New order for a specific product or products.

2. ${color}[#ffb300](**New payment:**)
* New payment for any product.
* New payment for one or more specific products.

3. ${color}[#ffb300](**Failed Payment:**)
* Failed payment due to invalid payment method.
* Failed payment due to expired payment method.
* Failed payment due to insufficient funds.

4. ${color}[#ffb300](**Termination of a subscription**)

![What are the events / triggers ?](https://storage.crisp.chat/users/helpdesk/website/6aa178af99f4c400/triggers-en-et-fr_yl27av.png)

# ${color}[#6964e0](Differences between New Order and New Payment)

${color}[#ffb300](**When a customer place a new order, the following triggers are fired:**)
* 'new order'
* 'new payment' 

${color}[#ffb300](**When a subscription is renewed, the following trigger is fired:**)
* 'new payment'. 

||| IMPORTANT : The sale of one-time products (physical products, digital products, or services) always activates the two triggers "new order" and "new payment".

# ${color}[#6964e0](Important information sent with the trigger New Order)
* Date of the order
* Name of the customer
* Customer's email address
* Title of the order
* Order reference

# ${color}[#6964e0](Important information sent with the trigger New Payment)
* Invoice date
* Name of the customer
* Customer's email address
* Customer's phone number
* Billing address
* Delivery address
* Total amount excluding VAT
* Total amount including VAT
* Invoice reference