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# What to do in case of an invalid payment method?

|| An unpaid invoice is due to an invalid payment method.

Several possible cases:
* Loss or Opposition on the credit card,
* Rejection of the customer's bank,
* Expired credit card,
* Insufficient funds, ...
Other less common reasons are possible.

| For more details about the different status of the payment methods, [click here](https://aide.payfacile.com/en/article/the-payment-methods-status-1x7gv7h/)

To be able to withdraw your customer again, his payment method must be updated to make it valid again.

Here's how to do it:

* **Go to the concerned customer's record** from [E-commerce // Clients](https://www.payfacile.com/customers),

* Then **click on "Update payment method"**

![](https://storage.crisp.chat/users/helpdesk/website/6aa178af99f4c400/en-no_1aoyxzr.png)

* Then **select "Automatic"** in the dialog window that will open,

* A link will appear, **copy and send that link to your customer** so that he can update his payment method on it,

![](https://storage.crisp.chat/users/helpdesk/website/6aa178af99f4c400/en-no-2_dp5qtp.png)

* Once the payment method has been registered and validated, the status of the payment method will change to "Active",

* You can now [retry the withdrawal of the customer's "Pending" or "Failed" invoices](https://aide.payfacile.com/en/article/how-to-retry-a-withdrawal-manually-1izbk7b/).