Refund an invoice from a customer's payment list on his customer page:

Method 1:

1. Go to E-commerce / Customers
2. Search for the customer in the customers list
3. Click on the customer to access his customer page
4. Click on the ‘Refund’ button for the invoice in the payment list on the customer page

Method 2:

1. Go to E-commerce / Payments
2. Search for the invoice to be refunded in the list of payments
3. Click on the invoice to access the relevant customer page
4. Click on the ‘Refund’ button for the invoice in the list of payments on the customer page

Refund an invoice from the list of payments for an order on the order page:

1. Go to E-commerce / Orders
2. Find the order in the list of orders
3. Click on the order to access the order page
4. Click on the ‘Refund’ button for the invoice in the list of payments on the order page

Updated on: 12/06/2025