How to recover your abandoned orders?

Customers who order your products do not always finalize their order. This type of order has the status "Pending".

Abandoned orders

In the " Enterprise" plan it is possible for you to recover abandoned checkout so that you can automatically remind your undecided customers to finalise their order.

How to enable automatic follow-up for pending orders?

To do this, simply activate the "Recover abandoned checkout" notification from Marketing // Emails in "EMAILS TO CUSTOMERS".

Thereafter, at each abandoned order, Payfacile will automatically send a reminder email to the concerned customers, 12 hours after their order to encourage them to finalize it.

"Recover abandoned checkout" notification

You can also resend manually the reminder email of an abandoned order to the customer from the concerned order form.

How to manually send the follow-up email for an abandoned order to the customer?

Go to the order page
Click on "ACTIONS"
Click on "Send pending order link"

Resend the link of an abandoned order

Updated on: 18/06/2025

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