How to recover your abandoned orders?
How to enable automatic follow-up for pending orders?
To do this, simply activate the "Recover abandoned checkout" notification from Marketing // Emails in "EMAILS TO CUSTOMERS".
Thereafter, at each abandoned order, Payfacile will automatically send a reminder email to the concerned customers, 12 hours after their order to encourage them to finalize it.
How to manually send the follow-up email for an abandoned order to the customer?
- Go to the order page
- Click on "ACTIONS"
- Click on "Send pending order link"
Updated on: 18/06/2025
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