Automatic emails
All automatic emails can be enabled / disabled / personalized from Marketing // Emails.
Notification emails on Payfacile include two categories: those intended for your customers and those intended for the seller.
Customer notifications are classified into 3 types: orders, payments and subscriptions.
Order confirmation (physical product & service) your customers receive this email just after ordering. This email contains the download link of the purchased file and cannot be disabled in the case of a "digital file" type product.
Subscription confirmation: this email is sent to your customers after they subscribe to one of your subscriptions. This email also contains the link to the customer's private portal.
Recover abandoned checkout: customers who have not finalized their order will receive this email 12 hours after their checkout to invite them to complete the order (only available in "Enterprise" plan).
Payment or direct debit confirmation: this email is sent to the customer after he has made a payment or after a direct debit has been made in the case of a subscription. you can choose to automatically send their invoice to customers.
Payment or direct debit failure: the customer receives this email in case his payment or direct debit has not passed.
Refund confirmation: this email is sent to your customer after each refund of one of his invoices. How to refund a customer?.
Renewal confirmation: this email is sent to the customer at each renewal of his subscription (at the beginning of each period).
New invoice issued: each time an invoice is generated for the customer, the customer receives this email.
Subscription termination: this email is sent to the customer after his subscription is terminated: either by himself or by the seller. To know how to terminate the subscription of one of your customers click here.
Credit card expiration: your customers receive this email in case their credit card expires. This email contains the link to the customer's private portal so that he can update his credit card.
Subscription suspension: this email is received by your customers in case of suspension of their subscription (by the seller or because of unpaid invoices).
Payment or direct debit confirmation: you will receive this email after a payment or direct debit has been made.
Payment or Direct Debit Failure: you will receive this email in case a payment or direct debit fails.
Order confirmation: for each order placed by your customers, you receive this email.
Subscription renewal: this email is sent to you each time your customers renew their subscription.
Subscription termination: for each subscription terminated (by yourself or by the customer), you will receive this email.
Subscription suspension: you will receive this email in case of suspension of your customers' subscription (suspended by yourself or because of unpaid invoices). To know all about the rules of suspension of your subscriptions click here.
Subscription restart: a subscription can be restarted after being suspended. You will then receive this email.
Notification emails on Payfacile include two categories: those intended for your customers and those intended for the seller.
Customer notifications:
Customer notifications are classified into 3 types: orders, payments and subscriptions.
1- Orders
Order confirmation (physical product & service) your customers receive this email just after ordering. This email contains the download link of the purchased file and cannot be disabled in the case of a "digital file" type product.
Subscription confirmation: this email is sent to your customers after they subscribe to one of your subscriptions. This email also contains the link to the customer's private portal.
Recover abandoned checkout: customers who have not finalized their order will receive this email 12 hours after their checkout to invite them to complete the order (only available in "Enterprise" plan).
2- Payments
Payment or direct debit confirmation: this email is sent to the customer after he has made a payment or after a direct debit has been made in the case of a subscription. you can choose to automatically send their invoice to customers.
Payment or direct debit failure: the customer receives this email in case his payment or direct debit has not passed.
Refund confirmation: this email is sent to your customer after each refund of one of his invoices. How to refund a customer?.
3- Subscriptions
Renewal confirmation: this email is sent to the customer at each renewal of his subscription (at the beginning of each period).
New invoice issued: each time an invoice is generated for the customer, the customer receives this email.
Subscription termination: this email is sent to the customer after his subscription is terminated: either by himself or by the seller. To know how to terminate the subscription of one of your customers click here.
Credit card expiration: your customers receive this email in case their credit card expires. This email contains the link to the customer's private portal so that he can update his credit card.
Subscription suspension: this email is received by your customers in case of suspension of their subscription (by the seller or because of unpaid invoices).
Seller notifications:
Payment or direct debit confirmation: you will receive this email after a payment or direct debit has been made.
Payment or Direct Debit Failure: you will receive this email in case a payment or direct debit fails.
Order confirmation: for each order placed by your customers, you receive this email.
Subscription renewal: this email is sent to you each time your customers renew their subscription.
Subscription termination: for each subscription terminated (by yourself or by the customer), you will receive this email.
Subscription suspension: you will receive this email in case of suspension of your customers' subscription (suspended by yourself or because of unpaid invoices). To know all about the rules of suspension of your subscriptions click here.
Subscription restart: a subscription can be restarted after being suspended. You will then receive this email.
Updated on: 03/10/2023
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