Articles on: Tips and Tricks

Payment Status

Use the payment status to track your activity and contact bad paying customers.

Details of the different payment status:

* Paid:

The "Paid" status indicates that the payment has been made and that the customer has been debited.
It also applies if you record a manual payment on a "Pending" invoice.

* Pending:

The "Pending" status means that the first debit attempt has not yet taken place (the legal time limit of 3 days before the first automatic debit attempt in the case of a subscription has not yet passed).

* Waiting confirmation:

In the case of a SEPA payment, the payment remains "Pending" until the bank of the customer confirms the transfer.

* Refunded:

The "Refunded" status applies when you refund a payment.

* Cancelled:

The "Cancelled" status applies when you cancel an invoice.

* Failed:

The "Failed" status means that the withdrawal has not been completed. The payment method is defective and no further attempts will be made. Various possible reasons: expired credit card, credit card reported stolen or lost by its owner, credit card invalid or not allowing automatic debits, etc.....

* Insufficient funds:

The "Insufficient funds" status is defined when the customer's bank account does not have a sufficient balance to pay the invoice amount. In this case, a new sampling attempt is automatically made every 24 hours.

* Disputed:

A payment is marked as " Disputed " when the customer has disputed it with his bank.

Updated on: 03/10/2023

Was this article helpful?

Share your feedback


Thank you!