Here's how to terminate your customers' subscriptions on Payfacile:

Go to the order record of the concerned order from the "Orders" section.
Then click on the "Terminate subscription" button in the "Actions" window and confirm.



Your customers also have the possibility to terminate their subscription from their customer account.

However, you can choose to hide the "Terminate" button on your customers' private portal so that they cannot cancel their subscription without contacting you.
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