Articles on: Subscription Management

How do subscription renewals work?

Payfacile automates the management of your subscribers.

Subscriptions are automatically renewed according to the terms you established when you created the subscription offer:

The initial order
First payment always happens at the initial order (the registration of your customer to the subscription offer).

Subscription renewal
Renewal of the subscription is fixed at the anniversary date of the subscription.

Example : For a monthly subscription subscribed on March 15, 2019, the first renewal will take place on April 15, 2019.

When the subscription is renewed, the amount of the subscription is pushed into the customer's balance.

The subscription renewal date is visible on the order details page.

The customer's billing date is separate from the subscription's renewal date.

By default the renewal date and the billing date are the same day, but they can be changed individually.

At billing date, the amount of the customer's balance is invoiced.

If the customer's balance is 0€ at the billing date, no invoice will be issued.

The first automatic debit attempt takes place 3 days after the invoice date.

During this legal interval of 3 days, the invoice has the status "pending".

Email notifications are sent at the time of renewal, billing and payment of the invoice.

Updated on: 02/10/2023

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