Articles on: Subscription Management

How to change the customer's billing date?

On the billing date, the amount of the customer's balance is invoiced. If the amount is negative or zero, no invoice is created.

When you change a customer's billing date, you shift the date on which the total amount of the customer's balance will be billed.

Changing a customer's billing date will not suspend the customer's subscription.

There are 2 methods to change the billing date of a customer:

from the customer's details page.
from the order details page of one of the customer's subscriptions.

Change the billing date from the customer details page:

Go to the customer's details page from E-commerce // Clients.
Click on the current billing date.
Choose a new date in the future.

Change the billing date from the customer details page

Change the billing date from the order details page of one of the customer's subscriptions:

Go to the order details page of one of the customer's subscriptions from E-commerce // Orders.
Click on the current billing date.
Choose a new date in the future.

Change the billing date from the order details page of one of the customer's subscriptions

If you postpone by one month the billing date of a customer with an "ongoing" monthly subscription, the customer will be invoiced two subscription's amounts on his next invoicing date.

This can be useful if you want to invoice all your customers at the beginning of the month for example.

Please note that the first automatic debit attempt always takes place 3 days after the invoice date.

Updated on: 27/08/2024

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