An unpaid invoice is due to an invalid payment method.

Several possible cases:
Loss or Opposition on the credit card,
Rejection of the customer's bank,
Expired credit card,
Insufficient funds, ...
Other less common reasons are possible.

For more details about the different status of the payment methods, click here
To be able to withdraw your customer again, his payment method must be updated to make it valid again.

Here's how to do it:

1- Go to the concerned customer's record from the " Customers " section,

2- Then click on the "Payment Method" button in the upper right corner of the customer record,


3- Click on the "UPDATE" button,


4- Then choose "AUTOMATIC" in the dialog window that will open,


5- Once you are on the page in a new tab, share its link with your customer so that he can update his payment method on it,


6- Once the payment method has been registered and validated, the status of the payment method will change to "Active",

7- The withdrawals will resume automatically.
Was this article helpful?
Cancel
Thank you!