How to change the renewal date of a subscription?
At the renewal date of the subscription, the amount of the subscription is pushed to the customer's balance.
When you change the subscription renewal date, you postpone the date on which the subscription amount will be pushed to the customer's balance.
This allows you to offer a free period or suspend the subscription.
Go to the order details page from E-commerce // Orders.
Once on the order details page, click on the pencil icon next the renewal date.
Choose a new date in the future.
Changing the renewal date of a subscription will have no effect on either the billing date or the customer's automatic debit date.
If you postpone the renewal date of a monthly subscription by one month, the customer will not pay for his subscription for one month. He will receive one month free of charge.
This may be useful if you want to suspend a subscription for a specific period of time.
When you change the subscription renewal date, you postpone the date on which the subscription amount will be pushed to the customer's balance.
This allows you to offer a free period or suspend the subscription.
To change the renewal date of a subscription
Go to the order details page from E-commerce // Orders.
Once on the order details page, click on the pencil icon next the renewal date.
Choose a new date in the future.
Changing the renewal date of a subscription will have no effect on either the billing date or the customer's automatic debit date.
If you postpone the renewal date of a monthly subscription by one month, the customer will not pay for his subscription for one month. He will receive one month free of charge.
This may be useful if you want to suspend a subscription for a specific period of time.
Updated on: 24/01/2023
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