How to retry a withdrawal manually?
The first automatic withdrawal attempt always takes place 3 days after the invoice issue.
You can manually initiate the debit by clicking on "Force automatic debit" under the invoice number visible in the payment list on the customer's record which can be accessed from E-commerce // Clients.
If the withdrawal has failed due to "insufficient funds", a new attempt will be made automatically every 24 hours.
If the credit card is marked as invalid (Various possible reasons: expired credit card, credit card declared stolen or lost by its owner, credit card invalid or not allowing automatic debits, etc...), your customer will have to update his payment method.
You can manually initiate the debit by clicking on "Force automatic debit" under the invoice number visible in the payment list on the customer's record which can be accessed from E-commerce // Clients.
If the withdrawal has failed due to "insufficient funds", a new attempt will be made automatically every 24 hours.
If the credit card is marked as invalid (Various possible reasons: expired credit card, credit card declared stolen or lost by its owner, credit card invalid or not allowing automatic debits, etc...), your customer will have to update his payment method.
Updated on: 19/01/2023
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