• How do subscription renewals work?

  First payment always happens at the initial order (the registration of your customer to the subscription offer). Renewal of the subscription is fixed at the anniversary date of the subscription. ExamFew readers

• How to change the customer's billing date?

  from the customer's details page. from the order details pageFew readers

• How to change the renewal date of a subscription?

  When you change the subscription renewal date, you postpone the date on which the subscription amount will be pushed to the customer's balance. This allows you to offer a free period or suspend the subscription. Go to the order details page from E-commerce // Orders. Once oFew readers

• How to retry a withdrawal manually?

  How to retry a withdrawal manually? color ffb300 (If the withdrawFew readers

• What to do in case of an invalid payment method?

  Several possible cases: Loss or Opposition on the credit card, Rejection of the customer's bank, Expired credit card, Insufficient funds, ... Other less common reasons are possible. To be able to withdraw your customer again, his payment method must be updated to make it valid again. Here's how to do it: color ffb300 (Go to the concerned cFew readers

• How to register an external payment to Payfacile?

  To do this, simply in the payment list of the concerned customer. Go to the customer's record from E-commerce // Clients. Click on " Register manual payment " under the status of the concerned invoice. You will have the choice between: cFew readers

• How to terminate a subscription?

  Here's how to terminate your customers' subscriptions on Payfacile: from E-commerce // Orders. Then How to terminate a subscription?Few readers

• How to hide the 'Terminate' button ?

  If you do not want to allow your customers to terminate their subscriptions themselves, A switch is available in E-commerce // Settings // Options. color ffb30Few readers

• How to suspend the renewals of a subscription?

  Example: For a monthly subscription subscribed on March 15, 2019, the first renewal will take place on April 15, 2019. On the anniversary date of the subscription: the amount of the subscription is added to the customer's balance. 2Few readers

• How to configure your subscriptions suspension rules?

  By default, the rules for suspending your customers' subscriptions are as follows. Your customer's subscription will be suspended if: this customer has an unpaid invoice for more than 30 days. 📝 It is possible to modify the suspension rules. Arrange an appointment with one of our experts to learn more. You can define: the number of days an invoice can remain unpaid before the subscription is suspeFew readers