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How do subscription renewals work ?
Subscriptions are automatically renewed according to the terms you established when you created the subscription offer : The initial order First payment always happens at the initial order (the registration of your customer to the subscription offer). Subscription renewal Renewal of the subscription is fixed at the anniversary date of the subscription. Example : For a monthly subscription subscribed on March 1
How to suspend the renewals of a subscription ?
The renewal of the subscription is fixed at the anniversary date of the subscription. Example : For a monthly subscription subscribed on March 15, 2019, the first renewal will take place on April 15, 2019. On the anniversary date of the subscription: 1. the subscription is renewed : the amount of the subscription is added to the customer's balance. 2. the customer is invoiced : the amount
How to change the customer's billing date ?
When you change a customer's billing date, you shift the date on which the total amount of the customer's balance will be billed. To change a customer's billing date : 1. Go to this customer's details page. 2. Click on the current billing date. 3. Choose a new date in the future. !(https://storage.crisp.chat/users/helpdesk/website/6aa178af99f4c400
How to change the renewal date of a subscription ?
When you change the subscription renewal date, you postpone the date on which the subscription amount will be pushed to the customer's balance. To change the renewal date of a subscription: 1. Go to the order details page. 2. In the 'Actions' section, click on 'Change renewal date'. 3. Click on the current renewal date. 4. Choose a new date in the future. !(https://storage.
How to hide the 'Terminate' button ?
If you do not want to allow your customers to terminate their subscriptions themselves, you can hide the "Terminate" button from your subscribers' private portals. A switch is available in the Settings section. This is accessible to all users who have activated the Business plan. !(https://storage.crisp.cha
What is the private portal for your subscribers ?
How does the private portal of your subscribers look like ? The private portal is divided into 4 parts : The subscription summary Your subscribers can view the details of their subscription and terminate them. Invoices Your subscribers can download their invoices. Personal contact informations Your subscribers
How to configure your subscriptions suspension rules ?
By default, the rules for suspending your customers' subscriptions are as follows. Your customer's subscription will be suspended if : this customer has an unpaid invoice for more than 30 days. 📝 It is possible to modify the suspension rules. Arrange an appointment with one of our experts to learn more. You can define : the number of days an invoice can remain unpaid before the subscription is sus