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Subscription Management
Start selling subscription effectively and automatically.
How do subscription renewals work ?
Subscriptions are automatically renewed according to the terms you established when you created the subscription offer : The initial order First payment always happens at the initial order (the registration of your customer to the subscription offer). Subscription renewal Renewal of the subscription is fixed at the anniversary date of the subscription. Example : For a monthly subscription subscribed on March 1
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How to suspend the renewals of a subscription ?
The renewal of the subscription is fixed at the anniversary date of the subscription. Example : For a monthly subscription subscribed on March 15, 2019, the first renewal will take place on April 15, 2019. On the anniversary date of the subscription: 1. the subscription is renewed : the amount of the subscription is added to the customer's balance. 2. the customer is invoiced : the amount
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How to change the customer's billing date ?
When you change a customer's billing date, you shift the date on which the total amount of the customer's balance will be billed. To change a customer's billing date : 1. Go to this customer's details page. 2. Click on the current billing date. 3. Choose a new date in the future. ![](https://storage.crisp.chat/users/helpdesk/website/6aa178af99f4c400
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How to change the renewal date of a subscription ?
When you change the subscription renewal date, you postpone the date on which the subscription amount will be pushed to the customer's balance. To change the renewal date of a subscription: 1. Go to the order details page. 2. In the 'Actions' section, click on 'Change renewal date'. 3. Click on the current renewal date. 4. Choose a new date in the future. ![](https://storage.
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How to hide the 'Terminate' button ?
If you do not want to allow your customers to terminate their subscriptions themselves, you can hide the "Terminate" button from your subscribers' private portals. A switch is available in the Settings section. This is accessible to all users who have activated the Business plan. 