What to do in case of an invalid payment method?

An unpaid invoice is due to an invalid payment method.

Several possible cases:
Loss or Opposition on the credit card,
Rejection of the customer's bank,
Expired credit card,
Insufficient funds, ...
Other less common reasons are possible.

For more details about the different status of the payment methods, click here
To be able to withdraw your customer again, his payment method must be updated to make it valid again.

Here's how to do it:

Go to the concerned customer's record from E-commerce // Clients,

Then click on "Update payment method",



Then select "Automatic" in the dialog window that will open,

A link will appear, copy and send that link to your customer so that he can update his payment method on it,



Once the payment method has been registered and validated, the status of the payment method will change to "Active",

You can now retry the withdrawal of the customer's "Pending" or "Failed" invoices.

Updated on: 27/08/2024